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KORUS Consulting provides wide range of services in the area of technical support and information systems management. The customer can choose an appropriate variant of technical support, relying on the employees’ qualifications, own profile service and budget available, to the extent of individual service plan development.
Technical support includes consulting, scheduled maintenance, diagnostics and problem solving, system performance analysis and optimization, as well as functional system development if necessary.
Main services:
- systems functions and characteristics counseling;
- documentation counseling;
- instructions on correction of errors, caused by users of the system;
- analysis and correction of errors, made in the process of modification
- system monitoring.
Additional services:
- notification about possibility of updating;
- development of additional system functionality;
- additional training of administrators and users;
- system adaptation (if necessary) when software version is changed;
- analysis and correction of errors, made in the process of system modification made by the customer or outside companies;
- updating of user’s settings and adjustment of system functionality in connection with the change of legislation;
- analysis, recommendations and updating of system objects объектов as a result of release of new versions, patches and service pack by software producers.
In case if requirements of particular services changes, the customer can change the variant of technical support.
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