Telecommunications

Expenditures for the telecommunication services compose a substantial part of the total cost chain of any business, and the competition for getting the right to receive this part of companies’ budget becomes ever more critical each year. The need for the new services, the growth of the data volumes, and the increase in the requirements for the transfer speed, forces the telecommunication companies to evolve constantly. In fact, today, the market for the communication services in Russia is the most dynamic, and that requires tracking the trends and the clients’ needs opportunely and reacting on them on-the-fly.

Fast response to the market environment changes is impossible if the IT-infrastructure of a telecommunication company does not possess the necessary flexibility.

The KORUS Consulting company has an experience of many years in the automation of business processes and the optimization of the IT-infrastructure in large telecommunication holdings.

Based on the accumulated expertise, the company proposes a number of services and ready program solutions for the large-scale, territorially dispersed telecommunication companies:

• Creation of the budget models, control and automation of the budgeting processes, financial, and investment planning (CPM). Creation of the systems for collection and consolidation of the financial information that allow solving the following problems:
  • Creation of a united information center for company’s financial planning and budget management
  • Increasing of the reliability and the “transparency” of the financial and economic information.
  • Reducing the time necessary for planning and increasing the processes’ effectiveness as a whole, possibility of the in-depth analysis of the financial and economic information due to the use of the analytical algorithms of the system.
• Client relationships management (CRM). Allows accumulating the information about clients, structuring the processes of sales and creation of the new products and services.
• Enterprise resources planning. Ensuring an effective management of all the aspects of the company’s business (finance, production, personnel, purchases, marketing, and sales). The system allows the management to make accurate and sound decisions, to increase the company’s profitability and competitiveness.
• Automation of the company’s content management, passage to the paperless technologies. That allows increasing the company’s controllability due to the acceleration of the document circulation processes. The company’s knowledge database is created. The performance discipline and the information security increase due to the means of control and differentiation of the access rights to the information.
• Incidents management: the systems Service Desk and Help Desk that automate the handling of users’ appeals and allow controlling incidents. They increase the clients’ loyalty and the general services quality.
• Automation of the work with data bases: the data storage system, the reserve copying and archiving subsystems, the server equipment, the uninterruptible power systems, and other infrastructure equipment from the leading vendors (EMS, Cisco, Hewlett-Packard, Sun Microsystems).
• Telecommunications management: the OSS|BSS systems which are a powerful tool for control over the telecommunication resources of the company. As a result of the systems’ implementation, companies get the possibility of providing its clients with the information services of the required level. They allow:
  • Increasing the quality and the effectiveness of the customer/user service due to a clear coordination and the information support of the works.
  • Managing effectively the production processes taking into account the structure and the specific character of the company’s business.
  • Performing the on-the-fly monitoring and management of the telecommunication resources. Coordinating the cooperation of the numerous personnel of the remote subdivisions.
  • Revealing opportunely, suppressing, and forestalling the majority of forms and types of the fraudulent actions.

Among the KORUS Consulting clients are the leading Russian telecommunication companies: Svyazinvest, Mejregionalniy TranzitTelekom, Uralsvyazinform, VolgaTelekom, The Southern Telecommunication Company, PeterStar, Golden Telecom, and other.